(Sr) Applications Specialist/(资深)应用支持专员
公司名称: 罗氏诊断产品(上海)有限公司
部门名称: 客户关爱部
招聘人数: 若干
发布日期: 2020-03-30
工作地点: 成都

岗位职责:

Workday ID: 202002-104943

You will be responsible for Applications Support in the assigned area.
负责指定区域内技术应用支持

Main Tasks & Responsibilities主要工作职责 :
1. Conducting operator training for end users after installation of instruments. Feedback to the sales team on the tests' usage of each new training instrument. Maintaining and updating product data for customers.
设备安装后为最终用户提供操作培训,向销售团队反馈每台新培训仪器的项目开展情况, 向客户维护并及时更新产品资料
2. Solving application / product problems promptly and completely; providing a comprehensive technological solution to the customer;
及时完整的解决产品技术问题,为客户提供更加完善的技术解决方案。
3. Providing a communication link between the customer and the company to help ensure that effective service is provided to the customer, handling custome's complaint;
作为公司和客户沟通的桥梁,确保为客户提供有效的服务,处理客户投诉。
4. Conducting product technical training for Sales/Engineers/distributors. Maintaining and updating customer products information promptly;
为销售人员、维修工程师和经销商提供技术培训,维护并及时更新客户端产品资料
5. Updating the maintenance data timely and accurately according to the requirements of the service SOP. Proficiently using tools such as Rexis, Grips and improving the service skills by continuous learning. Summarizing the working experience and sharing it with other applications;
根据公司服务流程的要求,及时和准确地完成维修数据的更新。熟练地运用Rexis和Grips等工具,不断学习和提高技术技能。总结和汇总自己的工作经验并和其他应用技术支持分享。
6. Supporting Sales to achieve annual sales target, participating in pre-sales support and new project promotion. Visiting customers regularly and promoting Roche medical value and service brand; Timely feedback on customer situation and report market information to ensure key customer satisfaction and loyalty.
配合销售同事达成年度销售目标, 参与产品售前支持及新项目推广。定期拜访客户,推广罗氏医学价值和服务品牌; 及时反馈客户情况和报告市场信息,以保证重点客户的满意度和忠诚度
7. Coordinating instrument installation with Service Engineer and Sales. Working closely with sales and Customer Service Team, actively coordinating resources and cooperate with other departments to solve user problems as soon as possible and ensure perfect customer experience.
协助维修工程师和销售人员安装设备。与销售和维修工程师紧密合作,积极协调资源,协同其他部门尽快解决用户问题,以确保客户使用体验完美。

Basic Requirements of the Job基本任职资格:
You should hold Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional.
分子生物学/医学检验专业/医学病理/生命科学或相关专业本科以上学历
You should have:
1. Presentation skill, Analytic skill, Training skill;
演讲技巧,分析能力,培训技巧
2. Personal Computer knowledge;
计算机使用能力
3. Good track record for working in a MNC company for two to five years, with related work experience in application support.
二至五年外企应用支持相关工作经验 





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